Effective date: 27 August 2025
Who we are: 1111 Bali Retreats is a trading name of PT Eleven Eleven Alchemy, registered in Indonesia.
Contact: – Address: Jl. Penestanan No.1111, Sayan, Kecamatan, Ubud, Kabupaten Gianyar, Bali 80571
Phone: +62 822-4578-663
Email: info@1111baliretreats.com
Scope
This policy explains how we collect, use and protect personal information when you interact with us through our website, enquiry and booking forms, WhatsApp Business, email, social media and advertising platforms.
The information we collect
We collect only what we need to provide our services.
- Identity and contact data: name, email, phone number, country of residence.
- Booking and travel details: dates, package selection, preferences, companions, dietary requirements.
- Wellness or medical information (optional): information you choose to share to assess suitability for certain treatments or to inform our licensed partners. We only collect this with your explicit consent and only when necessary.
- Payment information: processed securely by our payment providers. We do not store full card numbers.
- Communications: messages sent via WhatsApp Business, email or forms.
- Usage data: pages viewed, device and browser information, cookies and similar technologies for analytics and advertising analytics and advertising
- Marketing preferences: your choices about receiving updates and offers.
How we use your information
- To provide services: manage enquiries, quotes, bookings, payments and on-site support.
- To coordinate with partners: share essential details with hotels, clinics, licensed medical professionals, spas and transport companies so they can deliver the services you requested.
- Customer support and safety: pre-arrival guidance, in-stay assistance and incident management.
- Marketing and communications: send updates and offers when you opt in, and run advertising to reach similar audiences. You can opt out at any time.
- Analytics and improvement: understand site performance and improve our services.
- Legal and compliance: accounting, fraud prevention and meeting legal obligations.
Legal bases for processing
Depending on your location, we may process personal data on one or more of the following grounds:
- Contract necessity to provide the services you request.
- Legitimate interests such as running and improving our business, while respecting your rights.
- Consent for optional activities such as marketing or collecting wellness information. You can withdraw consent at any time.
- Legal obligation where laws require us to keep certain records.
- Vital interests in rare emergencies affecting your health or safety.
Sharing your information
We do not sell personal data. We share it only with:
- Service providers who host our website, process payments, provide CRM, analytics and communications.
- Delivery partners such as hotels, clinics, licensed medical professionals, spas and transport providers, but only the information they need.
- Marketing and advertising platforms that help us run campaigns and measure performance.
- Professional advisers and authorities where required by law or to protect our rights.
All vendors are bound by confidentiality and data protection obligations.
International transfers
We operate in Bali and work with partners and providers in multiple countries. Your information may be transferred outside your country of residence. Where required by law, we use safeguards such as contractual protections and approved transfer mechanisms.
Retention
We keep personal data only as long as needed. Typical periods are:
- Booking and transaction records: up to 7 years for accounting and legal purposes.
- Communications and enquiries without booking: up to 24 months.
- Marketing data: until you unsubscribe or after 24 months of inactivity.
We will delete or anonymise data when it is no longer required.
Security
We use technical and organisational measures to protect information, including encryption in transit, access controls, role-based permissions and staff training. No system is perfectly secure, but we work to prevent unauthorised access and respond promptly to issues.
Cookies and tracking
We use cookies and similar technologies for site functionality, analytics and advertising. You can control cookies in your browser settings and you can opt out of personalised ads through platform settings. If you block cookies, some features may not work as intended.
WhatsApp Business
If you contact us via WhatsApp Business, your messages are processed by WhatsApp under its own terms and privacy policy. Please avoid sending highly sensitive information unless we explicitly request it for booking safety or clinical screening.
Your rights
Depending on your location, you may have rights to:
- access a copy of your data
- correct inaccurate data
- delete your data
- restrict or object to processing
- withdraw consent
- receive your data in a portable format
To exercise these rights, contact info@1111baliretreats.com. You may also lodge a complaint with your local data protection authority.
Children
Our services are designed for adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided data, contact us and we will delete it.
Third-party links
Our website and communications may contain links to third-party sites. Those sites have their own privacy policies and we are not responsible for their content.
Changes to this policy
We may update this policy from time to time. We will post the new version with an updated effective date. Significant changes will be communicated where appropriate.
Contact
Questions about this policy or your data can be sent to:
PT Eleven Eleven Alchemy
Address: Jl. Penestanan No.1111, Sayan, Kecamatan, Ubud, Kabupaten Gianyar, Bali 80571
Email: info@1111baliretreats.com
Phone: +62 822-4578-6637